"Good artists copy; great artists steal. We have always been shameless about stealing great ideas." — Steve Jobs
Three core pillars of my business philosophy are shamelessly stolen.
Build something durable, not just big. A business worth having is one you'd still want to be running in thirty years — which means every decision made inside it has to hold up under that timeline.
The service is the product. Every detail of the experience — the statement that's clear, the call that gets returned, the building that's clean when nobody's watching — is what you're actually selling, and allowing any of it to slip is allowing the product to slip.
Jim Sinegal
The Advantage
Use the advantages of scale to pass savings and value back to the people you serve, and they will keep coming. The operational efficiencies we build over time belong to our clients, not our margins.
These three principles dictate every decision I make — how I structure agreements, how I respond to a maintenance call, how I price my services, and who I take on as a client. Durability is the foundation, the service is the standard, and the advantage gets passed on.